Refund policy
Return & Refund Policy
Last Updated: 9 April 2026
At Batly, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
1. Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unwashed, and in original condition
- All original tags and packaging must be intact
- The return request must be initiated within the specified return period
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
- Returns must be requested within 5 of delivery
- Requests made after this period may not be accepted
To initiate a return, contact us at admin@batly.store with your order details.
3. Refund Process and Timing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection
- Approved refunds will be processed within 2 days
- Refunds will be issued to the original payment method
Please note that it may take additional time for your bank or payment provider to process the refund.
4. Exchange Options
- Exchanges are available for size or product issues, subject to stock availability
- If the requested item is unavailable, a refund will be processed instead
To request an exchange, contact us at admin@batly.store
5. Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us within 2 days of delivery
- Share clear photos of the issue along with your order details
We will arrange a replacement or full refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or non-returnable
- Used, washed, or damaged products (not due to our fault)
- Products without original tags or packaging
7. Return Shipping Costs
- Return shipping costs are CUSTOMER PAID
- In case of defective or incorrect items, return shipping will be covered by us
Shipping charges (if any) are non-refundable unless the return is due to our error.